FAQ

At Senpai Productionz, we strive to ensure your orders reach you in a timely manner. However, it's crucial to note that our mentioned delivery times are only Estimates and not guarantees. Our delivery estimates are always counted in business days, excluding weekends and holidays.

Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.

We kindly request that customers double-check all shipping details, as Senpai Productionz cannot be held responsible for the following:

• Incorrect addresses provided by customers
• Damage inflicted upon the order by the postal service
• Difficulties associated with PO box deliveries.
• Packages that are stolen post-delivery.

For an optimal delivery experience, we encourage our customers to ensure the accuracy of their delivery details and to choose a secure location for receiving packages.

All Items are made to order. We prioritize orders based on the sequence of received payments. For apparel items displayed in our store, the turnaround time is typically 1-2 weeks. The turnaround time for all other order depends upon the complexity of your order.

We are located in San Antonio, Texas

When washing garments purchased from Senpai Productionz please consider the following below:

• Turn garment inside out.
• Machine wash on cold.
• No fabric softeners.
• No bleach.
• Tumble Dry on low.
• Do not iron over design.